1. Order & Payment

How can I place an order?

You can place an order directly through our website by selecting your desired item and clicking "Buy Now." You can also place orders via Facebook Messenger or WhatsApp.

What payment methods do you accept?

We accept Cash on Delivery, bKash, Nagad, and online bank transfers.

2. Delivery & Shipping

How long does delivery take?

For Dhaka city, delivery usually takes 2–3 business days. For other locations in Bangladesh, it may take 3–5 business days.

 

Is there any delivery charge?

Yes, delivery charges range from BDT 80–150 depending on your location and package weight.

3. Returns & Exchanges

Can I return or exchange a product if the size doesn’t fit?

Yes. If the product is unused and the tag is intact, you may return or exchange it within 3 days of receiving it.

How do I return a product?

Simply contact our customer care team, and they will guide you through the return or exchange process step-by-step.

4. Product Information

What fabrics do you use in your products?

We use premium-quality fabrics including cotton, linen, viscose, and georgette. Each product page contains detailed fabric information.

Are your products ready-made or customizable?

All Nabanna products are ready-made and come in standard sizes. Customization is currently not available.

5. Customer Support

What are your customer service hours?

Our support team is available 7 days a week, from 10 AM to 10 PM.

How can I contact you?

You can reach us through Facebook Messenger, WhatsApp at 01911909203, or use the live chat feature on our website.